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      Purchase Policy
       
       

      We Guarantee Your Satisfaction. The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.


      Purchase Policy / Guarantee/ Return Policy 

      Last updated February 9, 2017

      Payment methods and Billing
      If you wish to purchase Products at the Site, you must provide valid credit or debit card information on the Site's order form. We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. By submitting such credit or debit card information, you give CloiXonné permission to charge your purchases to the card that you authorize to be used on the date you provide CloiXonné with the information.


      Please note: your billing statement will read “CloiXonné”


      We reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order; or (ii) if your card issuer refuses or fails to authorize payment by you. 


      Guarantee/ Return Policy
      Your product purchase comes with a thirty (30) or ninety (90) day money-back satisfaction guarantee that starts upon delivery of the shipment of your product. PLEASE NOTE: If you have purchased one bottle (30-day supply) of our product, you have a thirty (30) day guarantee, and if you have purchased three or more bottles (90-day supply or more), you have a ninety (90) day guarantee.

      If you wish to return, you must follow ALL of the steps below to receive a credit on your account.

      1. You MUST call the Customer Satisfaction Department at the number provided below or the number provided with your order and ask for a Return Authorization (RA) number within the appropriate period of time allotted with your order to receive a refund.

      2. You MUST return all bottles included in your purchase within ten (10) days of the RA issuance to receive your refund. (Please note #4).

      3. Shipping and Handling charges are non-refundable.

      4. All Returns and Refused packages are subject to a $12 restocking fee.

      5. Please return all sealed items AND all opened items, including empty bottles in their original containers for which you are requesting refunds. You will only be refunded for bottles returned.

      6. DO NOT return any items without an RA number. Write this RA number on the outside of your package so we can properly refund you. Sending a package back without an RA number will result in a delayed or denied refund.

      7. Please return your item with a copy of the original invoice and include your reason for returning.

      8. We recommend using FedEx, UPS or insured mail to ensure your package is received by us.


      IMPORTANT! We are not responsible for returns that never arrive at our facility. Return shipping costs are the responsibility of the customer


      Monthly Replenishment


       One or more of the products your purchase may be on our Monthly Replenishment Program. Your invoice will clearly indicate if you have agreed to participate in the Monthly Replenishment Program.


      Within 30 or 90 days (depending on the program that you ordered) your credit card (or checking account) will be charged and your next order will be automatically shipped to you.


      If you are not already a member of our Monthly Replenishment Program, and would like to enjoy the convenience of having your product automatically shipped to you, please sign up online or call us at (800) 234-9154.


      You may also email us at CS@cloixonne.com.


      If you wish to cancel the Monthly Replenishment Program, contact our Customer Satisfaction Department at (800) 234-9154. You may also email us at CS@cloixonne.com.


      Please remember that once we have shipped product to you, we can only cancel future shipments and cannot refund any charges (unless the product is returned per our Return Policy above). Again, Shipping and Handling charges are non-refundable.


      Shipping and Delivery
      CloiXonné, in conjunction with our service providers, will attempt to deliver a product within 3-4 weeks of an order being placed. If you have chosen the option of Express Shipping, then your order is guaranteed to arrive within 5-7 business days.  Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of day for delivery.


      While CloiXonné may make reasonable attempts to ensure that you receive you product, CloiXonné is not responsible for:
      • Product delivered to incorrect addresses supplied by the sender.
      • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
      • Product quality problems caused by improper handling by the recipient. 


      Disclaimers
      OUR SOLE MAXIMUM LIABILITY WILL NOT BE MORE THAN TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS, AS APPROPRIATE, AS SOON AS REASONABLY POSSIBLE. THE APPLICABLE GUARANTEE MUST BE BROUGHT WITHIN THE ALLOTTED TIME SUPPLIED DEPENDING ON THE PACKAGE OF PRODUCT YOU HAVE PURCHASED AFTER DELIVERY OR WE SHALL NOT BE LIABLE AND YOU WILL HAVE WAIVED ANY AND ALL RELATED CLAIMS.

      EXCEPT AS EXPRESSLY STATED HEREIN OR PROVIDED FOR IN WRITING IN THE PACKAGE YOU RECEIVE, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, GUARANTEES, WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

      Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from jurisdiction to jurisdiction.


      Limitation of Liability
      YOU AGREE THAT, EXCEPT AS EXPLICITLY SET FORTH HEREIN, CLOIXONNÉ, ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES RELATED TO PRODUCTS SOLD OR THE OPERATION, CONTENT OR USE OF OUR SITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT, RELATED TO OUR PRODUCTS OR YOUR ACCESS TO, AND USE OF, OUR SITE OR ANY OTHER HYPER-LINKED THIRD PARTY WEB SITE, EVEN IF WE HAVE BEEN ADVISED OF, OR ARE AWARE OF, THE POSSIBILITY OF SUCH DAMAGES.

      Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.